SUPPORT & OPERATIONS HELP CENTER
How can we help your lodge today?
Search practical operational guides, learn best practices for Zambia statutory compliance, or submit a request directly to our platform engineering team.
All BanjaStay Cloud Systems Operational
99.98% uptime · Reservations Engine, Offline Sync & Folio Service active
Priority Ticket Desk
Submit an inquiry or report a front desk blocker. Direct engineer follow-up with tracking IDs.
Direct Email Support
Reach our team anytime. Standard operational inquiries answered within 2 hours during shift hours.
In-App Quick Help
Press ? anywhere in the software to instantly search guides or message support.
KNOWLEDGE BASE
Lodge Management Guides
1. Lodge Currency & Profile: Navigate to Administration > Lodge Settings to specify your primary operating currency (ZMW or USD) and contact details.
2. Room Categories: Define your room tiers (e.g. Luxury Tent, Executive Chalet, Standard Double) with nightly base rates.
3. Room Numbers: Add physical room numbers so receptionists can assign walk-ins and track occupancy status.
4. Staff Accounts: Invite front desk receptionists, managers, and housekeeping supervisors with individual 4-digit PIN codes.
Submit a Support Ticket
Facing an active reservation challenge, room configuration hurdle, or have a billing inquiry? Submit your details and our team will get in touch directly.
Support Service Standards
Operational Support Hours
Our support engineering team operates 07:00 – 21:00 Central Africa Time (CAT), 7 days a week. For critical front-desk blockers (guests locked out of check-in or billing outages), high-priority tickets are monitored 24/7.
Complimentary Onboarding Assistance
Every 30-day free trial includes direct onboarding assistance. If you have an existing Excel roster or room spreadsheet, email it to us and we will help configure your room categories and initial rates.